If you wish to cancel the order before you receive the shipping confirmation from us, you can do so by sending us an email (Please mention the Order ID in the email) before 10AM next day after your purchase. We will then initiate the process to credit your funds back to your account. The refund process usually takes 5-7 working days.
However, once shipped, the order cannot be cancelled.
If you receive a damaged product, please send us an email within 12 hours of delivery (Order number and pictures of damaged product are mandatory). If we find a genuine defect/damage in the product, we will send you a new one. Products,once used, cannot be replaced.